• Customer Sales and Service Representative (TeleSales)

    Job Locations US-IL-Northlake
    Job ID
    2019-15256
    Function
    Sales
    Shift
    1st
  • Job Overview

    Customer Sales and Service Representative (TeleSales)

    The Customer Sales and Service Representative serves as the front line to our external Customer base. The primary responsibility will be to provide professional, timely and complete sales service to an assigned Customer base. The Customer Sales and Service Representative will provide Customer specific sales building solutions by leveraging Customer Relations Management (CRM) insights, creating rapport, and effectively translating product features into benefits.

     

    The Customer Sales and Service Representative should have a strong desire to serve. They are expected to educate, delight, and retain Customers.  Effective Customer Sales and Service Representatives will have a high sales aptitude with strong organization and follow up skills. Additionally, the Telesales Representative should be a skilled communicator with the ability to unlock and understand business needs of retail Customers, translate product features into benefits, overcome selling objections, and provide resolution to Customer inquiries and issues.

     

    Position Shift and Schedule

    This is a full time permanent position working 7:30am to 4:00pm, Monday through Friday.  Flexibility to work overtime is needed as scheduled.

     

    Position Compensation

    The starting rate of pay for this position is $15.50 per hour.  Attractive benefits package (medical, dental, vision, etc).

     

    Position Responsibilities

    • Plan and execute scheduled outbound telephone sales calls according to KDP processes and standards for an assigned Customer base.
    • Monitor and evaluate assigned Customer call frequencies versus order rates and suggest adjustments to Supervisor when appropriate.
    • Receive inbound telephone calls, email, ecommerce, and fax sales orders. Provide Customers with post order confirmation and follow up.
    • Use historical sales data to create quality re-orders. Upsell, present, and sell new items as part of each outbound or inbound Customer sales interaction. 
    • Create and maintain rapport and relationships with assigned Customers.
    • Collect and record Customer Relationship Management (CRM) data. Leverage CRM insights and sales history to enhance Customer rapport and to provide account specific sales solutions.
    • Execute sales programs and initiatives, and achieve assigned sales goals.
    • Stay informed on KDP product facts and features. Be able to effectively translate product features into benefits and sales solutions for assigned Customers.
    • Monitor and report lack of sales activity or other unusual Customer sales trends.
    • Evaluate Customers’ Cold Drink Equipment (CDE) compliance and work with Customer on resolution when issues exist. Report issues to Supervisor.
    • Perform efficient and accurate sales order entry.
    • Ensure the accuracy of pricing and Customer Master Data.
    • Provide other, non-selling Customer Service support including: responding to CDE service issues when raised during the sales call, receiving and transferring external Customer Service calls, and providing order delivery feedback when requested.
    • Coordinate sales service with field based Business Development Representatives.
    • Bilingual in Spanish could be beneficial.

    Requirements

    • 1 year Customer Service, Sales, or Call Center experience in an office environment
    • Microsoft Office experience with advanced functions of Outlook and Excel
    • Prior experience with Margin Minder, SAP, or similar data collection/tracking systems 

    #CB

    Company Overview & EEO Statement

    Keurig Dr Pepper (KDP) is a leading coffee and beverage company in North America with dual headquarters in Burlington, MA and Plano, TX, with annual revenue in excess of $11 billion. KDP holds leadership positions in soft drinks, specialty coffee and tea, water, juice and juice drinks and mixers, and markets the #1 single serve coffee brewing system in the U.S. The Company maintains an unrivaled distribution system that enables its portfolio of more than 125 owned, licensed and partner brands to be available nearly everywhere people shop and consume beverages. With a wide range of hot and cold beverages that meet virtually any consumer need, KDP key brands include Keurig®, Dr Pepper®, Green Mountain Coffee Roasters®, Canada Dry®, Snapple®, Bai®, Mott’s® and The Original Donut Shop®. The Company employs more than 25,000 employees and operates more than 120 offices, manufacturing plants, warehouses and distribution centers across North America.

     

    Benefits built for you: Our people are the heart of our business, which is why we offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development while ensuring you feel valued, inspired and appreciated at work.

     

    Keurig Dr Pepper Inc. is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper Inc. recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. EOE Minorities/Females/Protected Veterans/Disabled

     

    Candidates must be able to pass a background check and drug test, as applicable for the role.

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